There’s a number of things I’d suggest to prevent this from happening to fellow Drobo owners. This took quite a bit of time, but after it was complete, my Drobo was back to working as expected again. Once the reset was finished, it re-formatted the drives, and the Drobo finally showed up in my Finder window, fully mounted.įrom there, it was a matter of copying over all the files to the Drobo device. This not only resets my Drobo device, but it also erased the hard drives that were present in it. Once all my photos were in a safe place, I decided to format my Drobo. But when it was done, I checked and all my photos were still there. It was a time-consuming process - restoring everything from 2015 to 2018 took a few days to do. After talking to Drobo support, they recommended I restore files to other external hard drives using the app R-Studio (available for Mac and Windows $79.99). After a scan of the Drobo’s files, I was able to restore all of my photos in their folder tree. While I couldn’t mount my Drobo, it was still seen in the Drobo Dashboard, meaning it was still seen by the system, just not mountable. But the time back and forth I spent communicating with support grew frustrating. I tried everything from working with Drobo support with an unreleased firmware to DiskWarrior to restore my drives. Meaning that even with switching to a 5D3 device, the hard drives were still troublesome and it was a matter of time until I had another issue.Īnd sure enough, when the power outage hit, I was no longer able to mount my Drobo. I called up AppleCare, and a support agent overnighted me a new power cable for my iMac, and since then, I’ve had no trouble with restarts of either device.īecause of this, though, my hard drives were most likely damaged in the process. On a whim, I tried unplugging the iMac and Drobo from the power strip, and it was no longer restarting as often, but it was still having problems. This was causing both the Drobo and iMac to reboot at least once a week.Īfter a trip to the Apple Store, we were able to eliminate any hardware causes with the iMac. It took me a while to figure it out, but the power strip and iMac power cable I was using were not providing enough power. Prior to my 5D3 upgrade, I had several problems with my Drobo and iMac. It was seen with the Drobo Dashboard app, but the hard drives would not mount. Then, after a brief power outage, I was no longer able to mount my Drobo to my desktop. 3 device to a 5D3, it worked flawlessly for two days.
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